Terms of Service

1. The Services

RealtyWeave is a software platform that responds to rental inquiries on behalf of real estate brokerages, leasing offices and property management companies using automated voice and text conversations, qualifies inquiries against screening criteria the Customer configures, schedules property showings, and integrates with the Customer’s CRM, property-management and calendar systems (the “Services”). We may update the Services from time to time; we will not materially reduce core functionality during a paid term without notice.

2. Accounts and organizations

Each Customer operates within its own isolated organization. You are responsible for the people you invite, for keeping credentials confidential, and for all activity under your organization. Notify us promptly at support@leasepilotos.com of any unauthorized use. You must be at least 18 and legally able to enter this agreement.

3. Your obligations

You are responsible for how the Services are used on your behalf. In particular, you agree to:

• Consent. Contact only people who have given consent to be called or texted about their inquiry, in the form required by the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing laws and carrier rules, and to maintain records of that consent. You must honor opt-out requests immediately and must not re-enable contact for a person who has opted out.
• Fair housing. Configure screening criteria that comply with the Fair Housing Act, state and local fair-housing and source-of-income laws, and any fair-chance or tenant-screening ordinances that apply to your properties. You are solely responsible for the lawfulness of your screening policy. The Services enforce technical guardrails, but they do not substitute for your legal review.
• Accuracy. Provide accurate listing information, fees, availability and business hours. The assistant states what you configure.
• Recording. Enable call recording only where lawful, and rely on the disclosures the Services provide only where they satisfy the law in your jurisdiction.
• Numbers. Use only phone numbers you are authorized to use, and complete any carrier registration (for example A2P 10DLC) required for messaging.
• Acceptable use. Do not use the Services to harass, deceive or discriminate; to send unsolicited messages; to collect information you are not entitled to collect; to circumvent security or isolation controls; to reverse engineer the Services; or in violation of any law.

4. Automated conversations and their limits

The Services use artificial intelligence to conduct conversations. The assistant identifies itself as an AI on every call. AI systems can make mistakes: they may mishear, misstate a detail, or fail to complete a task. You must review outcomes, confirm bookings that matter, and not rely on the Services as the sole basis for any decision affecting a person’s housing. Qualification results are produced by rules you configured and are informational; the decision to lease is yours and must be made in accordance with law. Nothing in the Services is legal, financial or professional advice.

5. Fees and payment

Fees are set out in your order form or plan page and consist of a recurring platform fee and usage charges for calls, texts and other metered features. Usage charges are billed in arrears. Fees are exclusive of taxes and carrier charges. Late amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower, and we may suspend the Services for accounts more than 30 days past due after notice. Except as expressly stated, fees are non-refundable.

6. Customer data and privacy

You retain all rights to the data you and your prospects provide (“Customer Data”), including recordings and transcripts. You grant us a license to host, process and transmit Customer Data solely to provide and improve the Services, to review conversations for compliance, and as required by law. We do not use Customer Data to train machine-learning models and we do not sell it. Our handling of personal information is described in our Privacy Policy, which is part of these Terms. Where we act as your service provider or processor, we will process personal information only on your documented instructions and will assist you with requests from individuals.

6a. Text messaging (SMS) terms

The Services include a text-messaging program through which RealtyWeave, as the sender, exchanges conversational messages with people who have inquired about a Customer's rental property: showing details and confirmations, reminders, answers to questions and follow-up on a missed call. No marketing or promotional messages are sent under this program.

Consent. A person receives texts only after opting in, either by submitting an inquiry with their mobile number and an agreement to be contacted by call and text, by texting a Customer's number first, or by saying yes when the assistant asks on a recorded call whether it is okay to text them. Consent is never a condition of viewing, applying for or renting a property. The opt-in paths and the exact language used are published at realtyweave.com/sms-opt-in.

Frequency, rates, opt-out and help. Message frequency varies (a typical inquiry is 2 to 10 messages). Message and data rates may apply. Reply STOP to any message to cancel; one confirmation message follows and no further texts are sent. Reply HELP for help, or email support@leasepilotos.com. Carriers are not liable for delayed or undelivered messages. The complete program terms are in our SMS Terms and Conditions, which form part of these Terms.

Not a condition; no sharing. Consent to receive text messages is never a condition of viewing, applying for or renting a property, or of any purchase. Mobile phone numbers and messaging consent are not shared, sold or provided to third parties or affiliates for marketing or promotional purposes; text-messaging originator opt-in data and consent are excluded from every category of sharing described in our Privacy Policy.

Customers who use the Services to text prospects must collect consent in one of the ways described above, display the required consent language on any web form they operate, and must not import or upload numbers that have not opted in.

7. Third-party services

The Services depend on third-party providers, including telephony carriers, messaging providers, speech and language-model providers, identity providers, and the CRM, property-management and calendar systems you connect. Your use of those systems is subject to their terms. We are not responsible for their availability or acts, and carrier delivery of calls and messages is not guaranteed.

8. Intellectual property

We own the Services, including software, models, prompts, designs and documentation, and all related intellectual property. You receive a limited, non-exclusive, non-transferable right to use the Services during your term in accordance with these Terms. Feedback you provide may be used without obligation. RealtyWeave and the LP mark are our trademarks.

9. Term, suspension and termination

These Terms apply for as long as you use the Services. Either party may terminate a subscription at the end of the current term with notice. We may suspend or terminate access immediately if you materially breach these Terms, create legal exposure for us or others, or fail to pay. On termination we will make Customer Data available for export for 30 days and then delete it, except as we must retain it by law. Sections that by their nature should survive will survive.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY CONVERSATION WILL PRODUCE A PARTICULAR RESULT, OR THAT YOUR USE OF THE SERVICES WILL COMPLY WITH LAWS THAT APPLY TO YOU.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, OR EITHER PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

12. Indemnification

You will defend and indemnify RealtyWeave and its affiliates against third-party claims, fines and expenses (including reasonable attorneys’ fees) arising from your screening policy, your listings, the consent you obtained or failed to obtain, your recording practices, or your breach of these Terms or applicable law. We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a United States patent, copyright or trademark.

13. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law rules. The parties will try in good faith to resolve any dispute informally for 30 days. Any dispute not resolved will be brought exclusively in the state or federal courts located in that state, and each party consents to their jurisdiction. Each party waives any right to a jury trial to the extent permitted by law.

14. General

These Terms, the Privacy Policy, the SMS Terms and any order form are the entire agreement and supersede prior agreements on the subject. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets. Notices to us go to support@leasepilotos.com; notices to you go to the email on your account. We may update these Terms by posting a new version with a new effective date; continued use after the effective date is acceptance.

15. Contact

LeasePilot
support@leasepilotos.com